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118 Downtown Plaza
Fairmont MN 56031

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Claims and Loss Control Supervisor

Position Purpose

Manages/supervises a staff of approximately ten (potentially more) full-time employees on the daily operations of claims and loss control services at Fairmont Farmers Mutual Insurance Company.  To monitor and maintain consistent and professional services for co-workers, agents and policyholders.

Job Duties and Responsibilities

  • Supervise claims and loss control personnel to ensure that quality claims and loss control products are delivered to policyholders.  Evaluate territories and claim loads to ensure adjusters are able to provide quality claim services.   
    • Coordinate contingency staffing when needs arise due to storms, vacations or other absences which may include activating a CAT team or independent adjusters.
  • Assist with hiring of qualified talent, delegating and assigning work, evaluating performance and recommending actions.
    • Provide training and support for claims adjusters and loss control personnel through coaching, feedback and mentoring so they achieve efficiency as they carry out their job responsibilities.
    • Provide direction and make resources available to further develop required technical skills.
    • Provide guidance and serve as a role model.
  • Determine coverage, investigate, evaluate, negotiate and equitably settle all assigned claims in accordance with company policies and procedures.  Maintain communication with agents to ensure satisfaction with claim adjusting processes. 
  • Maintain professional working relationship with agents as representative of the company utilizing both personal and electronic communication. Refer back to the home office for services beyond scope or those that can be better provided by another division. 
  • Occasionally conduct on-site surveys of insured properties or settle claims, including all related duties and responsibilities, as outlined in the Loss Control Survey Specialist and Property Claims Adjuster job descriptions.
  • Make recommendations to enhance the efficiency of the Company’s’ claims and loss control program, policies, and procedures. 
    • Support recommendations with research including pros/cons and possible verses probable outcomes. 
  • Approve all vacation and leave requests within the department to ensure proper staffing levels. 
  • Review expense reports and timecards for claims and loss control staff.
  • Coordinate and lead Claim and Loss Control Department meetings on a monthly basis and as needed.

Fiscal Responsibility

  • Assist with salary reviews for staff based on performance.  Responsible to keep salary budget within approved amount each year. 
  • Provide feedback to staff, including corrective actions, as necessary.

Knowledge, Skills, and Abilities

  • Ability to acquire and maintain a strong working knowledge on the operation of basic office equipment including computers and utilizing applications such as, but not limited to, Microsoft Office Suite, claims adjusting, and estimating software.
  • Demonstrate good interpersonal communication, listening, and customer service skills to resolve difficult situations or problems.  This includes being creative, highly motivated, patient, resistant to stress, flexible, persistent, and decisive.
    • Apply personal judgement in light of known facts and figures to resolve problems and complaints in a timely manner.
      • Ensuring that both agents’ and policyholders’ needs are met while protecting the interest of the Company.
      • Provide solutions in a manner that increases trust and builds the relationship.
    • Ability to work harmoniously with all levels of company personnel, adjustors and inspectors, independent contractors, special investigations, legal counsel, underwriters, and finance.  Interact with agents and policyholders in a tactful and courteous manner.
    • Ability to function independently, be goal oriented, persuasive and able to work in a team environment with limited supervision.  The ability to take responsibility for one’s own or supervised employees’ performances by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance issues promptly. 
    • Ability to read, analyze, and interpret insurance contracts and policies, technical procedures or governmental regulations and apply to loss as applicable. 
      • Must be able to calculate figures and amounts such as area, proportions and percentages to determine settlement amount.
    • Protect confidential and proprietary information as described in corporate policies and procedures disclosing information only as the business needs dictate. 
      • Represent Company to outside customers.
    • Ability to manage multiple priorities with frequent interruptions.  Priorities must be reset depending on weather-related claims or other unforeseen circumstances. 
    • Ability to maintain a valid driver’s license and travel to policyholder locations and agent’s offices throughout assigned region. 
      • Overnight travel may be required, depending on the incumbent’s evaluation of best communication tool:  in person, e-mail, by letter, phone, etc., and level of concentrated claim load.

Working Conditions and Physical Efforts

  • The position requires an individual to sit for extensive periods while on the telephone or computer and the ability to multi-task with frequent interruptions. The work may be stressful especially during high volume claims periods or when dealing with difficult people on the phone or in person. 
  • The individual is required to travel by car to claim or survey sites, agent’s offices, training sites, or meeting sites. 
    • Travel may be greater when the volume of claims is particularly high as a result of weather, accident, or other catastrophic situation. 
    • The individual may occasionally lift and/or move in excess of 20 pounds, climb roofs, and work in confined spaces. 

This job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the employee a general sense of the responsibilities and expectations of his/her position.  As the nature of the business demands change, so too may the job duties and responsibilities.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 

As part of Fairmont Farmers Mutual Insurance Company’s employment process, the successful candidate is required to satisfactorily complete a background and reference check.

Benefits Include:

  • • Competitive pay
  • • Group Health Insurance – HSA Compliant
  • • 401k – 3% Employer Match
  • • Paid Vacation & Sick Days        

Construction and/or agriculture background is preferred.

Please send resume to hr@fairmontfarmersmutual.net or call Ben Jacobs at 507-235-9476 for more information. 


Loss Control Survey Specialist/Property Claims Adjuster

(Territory- SW Minnesota)

Are you seeking a career where you can help someone start to put the pieces back together after a loss? Are you looking for a career with meaning in an ever changing and innovative work environment where your input is valued? As a field underwriter/property adjuster, you will work independently investigating, negotiating, and inspecting properties in a customer-focused culture.

Fairmont Farmers Mutual Insurance Company is a local company in southern Minnesota that has built a tradition of service since 1889. Our purpose is to provide quality products and service in a professional, responsive and ethical manner at all times while providing an enjoyable family-oriented work environment.

Your Career will involve:

  • · An innovative and demanding, fast paced, yet stimulating, work environment
  • · Investigating property claims for both farm and home owners through on-site investigations and interviews with claimant, insured, and witnesses to determine the extent of damage
  • · Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle all assigned claims
  • · Independently plan and execute all time schedules necessary to promptly and effectively conclude all assigned files
  • · Working with professionals such as insurance agents, law enforcement, special investigation units, fire departments, and contractors to investigate and determine the extent and value of a loss
  • · Identify property risks and offer loss prevention recommendations

Knowledge, Skills, and Abilities:

  • · Ability to knowledgeably inspect, adjust farm and livestock properties, in addition to, homes and rental properties
  • · Ability to acquire and maintain a strong working knowledge of the proper use of a variety of adjusting and estimating programs and tools used to complete job duties
  • · Ability to acquire and maintain a strong working knowledge of the proper use of desktop and tablet computers, smart phones, and any other equipment utilized to complete job duties
  • · Ability to demonstrate good interpersonal communication, listening and customer service skills to bring claims to a resolution in a timely manner
  • · Possess and utilize written skills with demonstrated grammar and professionalism in business correspondence and reports to file or mutual
  • · Ability to think logically and make decisions regarding claims and loss control issues using personal judgment, experience, and known facts and figures, while following company procedures to determine coverages, negligence, and damages
  • · Ability to organize work, determine priorities, and meet deadlines while incurring frequent interruptions
  • · Ability to work harmoniously with co-workers, including management, adjustors and inspectors, special investigations, underwriters, and finance. Interact with agent’s and policyholders in a tactful and courteous manner
  • · Ability to maintain a valid driver’s license and travel to policyholder locations and agents offices throughout assigned region
    • o Daytime travel approximately 60 to 80% of the time
    • o Occasional overnight travel is required approximately 10% of the time depending on region size and/or number of claims incurred in concentrated area

Benefits Include:

  • · Competitive starting hourly rate
  • · Group Health Insurance – HSA Compliant
  • · 401k – 3% Employer Match
  • · Paid Vacation & Sick Days

Please send resume to hr@fairmontfarmersmutual.net or call Ben Jacobs at 507-235-9476 for more information.